MASTER SERVICE AGREEMENT (MSeA) & Privacy Policy (PrP)
NodePillar (Structural Unit of IVJ Group SIA) Effective Date: April 20, 2026
Version: 1.0

1. CORPORATE IDENTITY & DISCLOSURE

1.1. Provider Information
1.1.1. Provider / Registrar: IVJ Group SIA.
1.1.2. Registration Number: 40203685840.
1.1.3. VAT ID: LV40203685840.
1.1.4. Legal Address: Voldemāra Baloža iela 20/11, Valmiera, LV-4201, Latvia.
1.1.5. Operational Unit: NodePillar (registered structural unit).

1.2. Infrastructure & Partners
1.2.1. Payment Processing: Maksekeskus AS (makecommerce.lv).
1.2.2. Email Infrastructure: OVH SAS.
1.2.3. DNS & Security: Cloudflare, Inc.
1.2.4. Domain Registries: NIC.LV (.LV), Traficom (.FI / .AX).

2. CONTRACT FORMATION & ACCEPTANCE

2.1. Legal Nature
2.1.1. This Agreement constitutes a legally binding Distance Contract under Latvian and European Union law.

2.2. Execution of Agreement
2.2.1. The Agreement is legally activated upon the occurrence of any of the following:
a) Completion of the digital checkout process and successful payment;
b) Explicit written affirmation via email (e.g., “I agree to the terms”);
c) Payment of a manual invoice (constituting a digital signature of acceptance).

2.3. Mandatory Consent Mechanics
2.3.1. Acceptance via the website requires an active, non-pre-checked checkbox.
2.3.2. Consent to these Terms must be collected independently of marketing consents.

3. SCOPE OF SERVICES & AUTHORIZATIONS

3.1. Service Definitions
3.1.1. Services include web hosting, domain registration, vServers, and managed infrastructure.
3.1.2. Managed Services: Support provided by dedicated personnel. Telephonic support is permitted only if scheduled in advance via email or SMS.

3.2. COMPREHENSIVE POWER OF ATTORNEY (PILNVARA)
3.2.1. Grant of Authority: The Client grants IVJ Group SIA an irrevocable Power of Attorney to act as the Client’s legal proxy.
3.2.2. Registry Agreement Execution: The Provider is authorized to execute contracts in the Client’s name with NIC.LV (University of Latvia MII), Traficom (Finnish Transport and Communications Agency), and other ICANN-accredited registries.
3.2.3. Binding Acceptance: By ordering a domain, the Client acknowledges that the Provider acts as an intermediary and that the Client is directly bound by:

For .FI / .AX domains: The Traficom Domain Name Regulations.
3.2.4. Data Transfer to Registries: The Client consents to the transfer of their personal or corporate identity data to these registries as required by law for the “WHOIS” and RDAP databases.

For .LV domains: The NIC.LV Terms of Use.

4. PAYMENTS & FINANCIAL COMPLIANCE

4.1. General Terms
4.1.1. All services are subject to full pre-payment before activation. All prices are in EUR (€).

4.2. Maksekeskus Disclosure
4.2.1. Payment processing is provided by the platform makecommerce.lv; therefore, our company transfers personal data necessary for the execution of payments to the platform owner Maksekeskus AS.

4.3. B2B VAT 0% (EU Reverse Charge)
4.3.1. For B2B transactions claiming 0% VAT under the EU Reverse Charge mechanism, payment is strictly permitted only via SEPA Bank Transfer. Card or gateway payments for 0% VAT invoices are prohibited.

4.4. Chargeback Policy: Any “Unjustified Chargeback” initiated via a bank or payment processor will result in immediate account termination. The Provider reserves the right to charge an administrative fee of €100.00 to cover the cost of dispute representation.

5. SERVICE LEVEL AGREEMENT (SLA) & LIABILITY

5.1. Limited Liability: Liability is strictly capped at a service credit for the downtime period if annual uptime falls below 80%.
5.2. Disclaimers:
5.2.1. No liability for data loss. Client must maintain off-site backups.
5.2.2. No liability for third-party (OVH/Cloudflare) outages.

6. VERIFICATION, REFUSAL & DATA RETENTION

6.1. Right of Refusal
6.1.1. The Provider reserves the absolute right to refuse service or request identity verification (ID) if a transaction triggers internal risk markers.
6.1.2. Mandatory ID Verification: Required for all clients residing or registered outside the EU/EEA.

6.2. Retention Schedule
6.2.1. Accounting Data: 10 years (non-deletable per Latvian Law).
6.2.2. Client Affiliation Data: Duration of service plus 5 years thereafter.
6.2.3. Identity Scans: Deleted within 90 days following successful verification.
6.2.4. Hosting/vServer Content: Webhosting data is deleted 30 days after expiration; vServer data is deleted 60 days after expiration.

6.3. Authority Requests: Data will be shared with Latvian authorities (DVI, Police, SPRK) upon legal request. We will attempt to inform the Client unless legally restricted.

7. ACCEPTABLE USE POLICY (AUP)

7.1. Prohibited Activities
7.1.1. Use of infrastructure for Malware, Phishing, DDoS, or Spam (including via OVH SAS infrastructure) is strictly forbidden.
7.1.2. Grey Area Enforcement: The Provider remains the sole arbiter of what constitutes “suspicious” or “high-risk” activity.
7.1.3. Penalties: Violations result in immediate suspension, permanent blocks, and an administrative investigation fine of at least €50.00.

8. REGULATORY SUPERVISION & CONTACTS

8.1. Supervisory Authorities
8.1.1. Data Protection: Data State Inspectorate (DVI) – www.dvi.gov.lv
8.1.2. Public Utilities: Public Utilities Commission (SPRK) – www.sprk.gov.lv
8.1.3. Business Registration: Register of Enterprises (UR) – www.ur.gov.lv
8.1.4. Consumer Rights: Consumer Rights Protection Centre (PTAC) – www.ptac.gov.lv

9. FINAL PROVISIONS

9.1.1. This Agreement is governed by the laws of the Republic of Latvia.
9.1.2. External Policies: The Client expressly agrees to comply with the external dispute resolution policies of NIC.LV and the domain name policies of Traficom. Failure to comply with these third-party registry rules may result in immediate domain suspension by the registry, for which IVJ Group SIA holds no liability.
9.1.3. Conflict of Terms: In the event of a conflict between this MSeA and the specific regulations of NIC.LV or Traficom regarding a specific domain extension, the Registry’s regulations shall prevail.

IVJ Group SIA | NodePillar
© 2026 IVJ Group SIA. All rights reserved.

WEBHOSTING SERVICE ADDENDUM

To be used in conjunction with MSeA Version 1.0

1. INTERORDINATION

1.1. This Webhosting Agreement (hereinafter – “Addendum”) is an integral part of the Master Service Agreement (MSeA). By activating webhosting services, the Client explicitly agrees to follow all provisions of the MSeA.

1.2. In the event of a conflict between this Addendum and the MSeA regarding hosting specifics, the provisions of this Addendum shall prevail.

2. BILLING MODEL & VARIABLE PRICING

2.1. Contract-Based Invoicing: Billing is initiated immediately following the issuance of the signed or digitally accepted contract. Payment is a prerequisite for service continuity. 2.2. No Fixed Price: As discussed and agreed upon via prior email correspondence, the service operates on a variable “Pay-As-You-Go” model.
2.3. Annual Price Adjustments: The Provider reserves the unilateral right to adjust pricing annually. Adjustments (increases or decreases) will be calculated based on:

• Total bandwidth (traffic) consumption;
• Storage space utilization;
• CPU/RAM resource allocation;
• External infrastructure cost fluctuations (OVH/Cloudflare).
  2.4. Notification: Clients will be notified of price adjustments for the following year at least 30 days prior to the new billing cycle.

3. CANCELLATION & TERMINATION POLICY

3.1. Standard Notice Period: To terminate this service, the Client must provide written notice (via registered email) at least 6 months prior to the intended termination date.
3.2. Fixed Term Fulfillment: If the Client has prepaid for a 12-month cycle, the service will remain active for the full duration of those 12 months. No early termination by the Client shall shorten this period.
3.3. No Refunds: Under no circumstances shall the Provider be obligated to issue a refund for prepaid services, setup fees, or unused portions of a billing cycle.

4. DATA HANDLING UPON EXIT

4.1. Pursuant to Section 6.2.4 of the MSeA, all website files, databases, and associated data will be permanently purged from the Provider’s servers 30 days after the final date of service. The Client is responsible for data migration prior to this deadline.